You will be working a help desk/support engineer role providing level 1/2 support. Providing support using top of the range technologies via access tools, telephone, and email. The role consists of full-time, in office work with multiple career growth opportunities.
Role Duties:
- Resolve IT support issues at both level 1 and 2
- Remote troubleshooting of on site software and hardware
- Utilise in house ticketing system
- Deliver exceptional customer service
- Communicate effectively in person and over the phone
- Previous help desk experience
- Prior use of Active Directory and Exchange
- Exposure to Windows servers
- Experience with:
ServiceNow/Ticketing System
VMware
Office 365
Cloud systems - Adept customer service experience
- Experience in an enterprise environment
- Ability to collaborate effectively
- Open to advice and different ways of working
The company is well renowned in the mining sector. They are extremely collaborative and strive for excellence. The team, the role will be working in consists of approximately 10 – 15 people and is supported by the wider team. Cultivating a sense of comradery and community within the company holding regular outings for example often meals and activities.
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If this opportunity is something you will enjoy and seems like something you can do to a high level, please get in contact with me.
Email- Maddy@versegroup.com.au
